Credit Controller French Speaking in Birmingham

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced individual to join this team in the role of a fluent French Speaking Credit Controller. 

This role is located either in Birmingham or Worthing and will follow a Hybrid working model.

The role holder will provide an excellent sales ledger management service to our Clients by handling all debt collection activity and minimising the risks of losses for our Clients and for HSBC Invoice Finance through accurate use of various risk tools and through attention to detail when managing ledgers.  

In this role, you will:

•    Be responsible for a portfolio of around 25-30 clients. 
•    Be responsible for the Client’s sales ledger management, collecting aged debt and taking steps to proactively reduce debt in its early stages.
•    Resolve complex queries relating to credit, debit and ledgers.
•    Make and receive calls to facilitate payment of outstanding arrears.
•    Support a Client Services team in the development and execution of a high quality client-centric service culture that delivers superior post-sales support.
•    Continuously monitor and gather information to assess potential impacts and identify risks, necessary changes and business opportunities.

To be successful in this role you should meet the following requirements:

•    Be fluent in French and English.
•    Ability to read and write in the languages as above.
•    Previous experience in customer or client facing role.
•    Deliver a prompt, personalized service to customers and colleagues.
•    Plan and prioritise work in order to deliver high quality work on time.
•    Experience using Microsoft packaged such as Excel, Word and Outlook.
•    Work on tasks independently and take appropriate responsibility for actions and decisions.

You’ll achieve more when you join HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: 

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.