IT Change Manager in Sheffield

Big Bank Funding. FinTech Thinking.      

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back-end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

Job Profile

The Change Enablement Specialist provides subject matter expertise and consultancy for all Change Requests in line with the Change Enablement process.   

Be the Change Process Champion

Work with and monitor Regional Teams to ensure adherence to Policies, Operating Instructions, procedures, and best practices.

Provide consultancy and support to GB/GFs and stakeholders for adoption of service improvements and new ways of working.

Lead the Change Enablement activities within a structured process framework.

Evaluate the Change impact and organizational readiness to mitigate potential risk.

Change Advisory Board (CAB)

Facilitate Change Advisory Boards and maintain forward schedule of change activities for effective prioritization, concentration, and conflict management.

Use the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized. 

Review Change Requests for risk analysis, and impact evaluation.

Capture attendance and actions, ensuring these are closed before the Change is implemented. 

Governance and driving Change Success

Evaluating and identifying patterns in Change implementation to drive towards improvement of Change success ratios.

Identify risks and develop risk mitigation tactics.

Drive increased quality through Change Request assessment and providing feedback to Change Owners

Facilitate and lead Service Protection Periods and operations for the Region.

Drive continual operational improvements:

Identify and drive opportunities to improve ways of work as per business needs and operational efficiency goals.

Act as the POC to Regional teams and Global Change Enablement Team as required.

Analytics

·          Experience/knowledge in a mid-senior role in IT Service Management with solid foundations and knowledge in the day-to-day operations of IT Change Management/Change Enablement.

·          Knowledge and awareness in ITIL processes and IT Service Management practices. 

·          Experience/knowledge in a mid-senior role in IT Service Management with solid foundations and knowledge in the day-to-day operations of IT Change Management/Change Enablement.

·          Working knowledge with using Service Management toolsets ServiceNow.

·          Excellent written and spoken communication skills, with ability to negotiate and influence stakeholders at all levels, including senior-level executives. 

·          Experiences working in a global team with members across time-zones and regions.

·          Good working knowledge with Microsoft Excel required.

·          An inquisitive and proactive mind-set with sound analytical and judgmental skills to identify and resolve problems, draw conclusions, and make decisions.

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email:  

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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