Technology Assurance Manager
Come Power a Business that Defines How to Power the World
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
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Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Big Bank Funding. FinTech Thinking.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
Role Description:
Colleague & Collaboration provides intuitive and easy to use technology and services and a world class user experience, empowering our colleagues to easily collaborate and deliver against the Banks Strategy. This is embodied through the provision of Enterprise End User Devices such as Thin Clients, MacBooks, Mobiles and Windows based devices, allowing access to a whole host of collaboration software covering Email to chat to file sharing and Video conferencing. Multiple end user operating Systems are molded into a corporate form from Windows to IOS and Android as well as MacOS and Elux. Interactive whiteboards and Digital signage allow our colleagues to share anywhere along with a best in class Video Conferencing system. A global Managed print solution is also available with all products backed up by Customer Centric support services, covering all of the End User Services products and beyond.
Elevated Technology Services provides bespoke and tailored services to colleagues whose roles require a different Technology approach. Broadly speaking these are the Executives & senior management, Traders, colleagues who interface with high revenue generating customers and colleagues who have assistive technology requirements.
The Technology Assurance Manager will lead a function within the Elevated Technology Services (ETS) Area.
In this role, you will be responsible for ensuring the products our customers consume are meeting their current and future needs. You’ll put the customer at the heart of what we do, proactively engaging with customer stakeholders, product, fulfilment and engineering teams, constantly working to improve the products we provide to ensure we meet the changing needs of our customers.
You will create and own the product roadmap and backlog for ETS, producing product requirements documents, authoring epics, features and user stories to feed into the platform product roadmaps.
You will be an evangelist for end user technology products to ensure they are meeting the unique needs of our customers and ensuring we are helping them get the best use of technology to help them thrive.
Responsibilities:
- Develop processes and practices to ensure a clear understanding of ongoing end user needs and market trends to identify and develop product requirements, working closely with ETS function leads and UX lead.
- Own the process to identify, track and resolve product issues/enhancements specific to ETS.
- Continuously evaluate products performance and that they meet changing end user needs.
- Create and own product roadmaps for ETS.
- Work with Platform Product Managers to integrate ETS specific product requirements into product roadmaps with clear deliverables and timelines.
- Work with UX to map customer journeys, highlighting and progressing areas of improvement required.
- Ensure technology change into the ETS environments is managed effectively, to meet the specific needs of the user base, without negative impact.
- Own and produce operational MI for ETS to ensure service excellence.
- Build collaborative relationships with platform product and engineering teams to ensure the unique needs of ETS are understood.
