Group Head of Operations in London Area
TechHeads is looking for an Group Head of Operations in London Area
Job description
Group Head of Operations
London, UK (5 days onsite)
£180,000 per annum
TechHeads is currently seeking a Group Head of Operations to lead and transform the IT Service Desk function within a dynamic and fast-paced environment. This London-based role is ideal for a seasoned operations leader with a strong background in end-user and desktop support, capable of driving service excellence across a global organisation.
Key Responsibilities
- Lead and elevate the existing IT Service Desk, ensuring best-in-class support across the business.
- Oversee IT support operations including desktop support, printers, PCs, Windows environments, meeting room tech, and end-user IT equipment.
- Manage a geographically dispersed team, fostering cohesion, performance, and accountability.
- Deliver exceptional stakeholder engagement.
- Restructure the team as needed: assess performance, make tough decisions on performance, and lead recruitment of high-calibre talent.
- Prioritise ruthlessly and make independent decisions aligned with business needs.
- Take full ownership of IT support across ~650 users in 10 global offices.
- Autonomously drive improvements, process optimisation, and service excellence.
- Operate with high levels of professionalism, discretion, and leadership authority.
Key Requirements
- Proven leadership experience in IT Operations or End-User Support in a fast-paced environment.
- Deep expertise in Desktop Support and IT Service Management – a hands-on understanding of the technology and how to drive performance.
- Demonstrated success in team transformation: performance management, restructuring, and hiring.
- Exceptional stakeholder management skills – must be confident interfacing with senior leadership and trading floor users.
- Strong ability to prioritise under pressure and operate with autonomy and sound judgment.
- Clear, effective, and diplomatic communicator, capable of handling sensitive challenges discreetly.
- Comfortable operating with seniority and visibility in a demanding London HQ.
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- London Area
- Type of Contract
- Part-time jobs
- Profession type
- Logistics jobs
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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