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Customer Service Advisor in Newcastle Upon Tyne

Russell Tobin is looking for an Customer Service Advisor in Newcastle Upon Tyne

Job description

Customer Service Advisor – Full Time (Office Based)


Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY

Employment Type: Full-Time | Permanent | Office-Based

Salary: £23,000 – £24,000 per annum (PAYE) + Holiday Benefits

Hours: 37.5 hours per week (Flexible shifts & weekends required)


Join one of the UK’s leading financial service providers!

We’re hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you're passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity!


What You’ll Do:

  • Answer incoming customer calls in a professional and friendly manner
  • Assist customers with banking-related queries and provide accurate information
  • Log and validate each contact on the internal system
  • Use internal tools and systems to resolve queries efficiently
  • Provide excellent customer service with a focus on quality and care


What We Offer:

  • Comprehensive 2–3 weeks paid training to set you up for success
  • A supportive work environment with career growth opportunities
  • Office-based role in a vibrant, modern workplace
  • Competitive annual salary with holiday benefits
  • Work with a trusted UK banking brand that values its customers and employees


Who We’re Looking For:

  • Excellent verbal communication and problem-solving skills
  • A team player with a positive attitude
  • Willingness to work flexible shifts and weekends as needed
  • Previous customer service experience is a plus, but not essential – we provide full training!

Extra information

Status
Closed
Education Level
Secondary School
Location
Newcastle Upon Tyne
Type of Contract
Part-time jobs
Profession type
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Newcastle Upon Tyne | Customer Service Jobs | Part-time jobs | Secondary School