Customer Support Representative in Poole
Saleslogic is looking for an Customer Support Representative in Poole
Job description
We're Hiring: Customer Support Agent (On behalf of our client)
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?
We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.
What You’ll Do
As a key member of the support team, you'll:
- Respond to inbound support tickets via phone and email
- Log and manage requests using internal systems, prioritising and escalating as needed
- Investigate technical issues, provide timely resolutions, and maintain SLA standards
- Support system configuration changes and guide clients on best practices
- Collaborate across internal departments to ensure efficient problem-solving
- Contribute to user documentation, knowledge sharing, and service improvements
What You’ll Bring
- Previous experience in a customer support environment (ideally within finance software)
- Excellent written and verbal communication skills
- Confidence when interacting with clients at various levels
- Strong time management and organisational skills
- A calm, professional approach under pressure
- Technical proficiency, especially in MS Office (Excel in particular)
- A collaborative mindset with a self-starting attitude
Bonus Points If You:
- Enjoy learning and sharing product knowledge
- Are comfortable working occasional shifts or public holidays
- Want to grow in a supportive, team-oriented environment
Why Join?
- Work alongside passionate professionals
- Contribute to impactful, real-world solutions
- Be part of a culture that values learning, growth, and innovation
Interested?
Apply now or reach out to us directly for a confidential chat.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Poole
- Type of Contract
- Part-time jobs
- Published at
- 19-06-2025
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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