Customer Support Representative in Poole

Saleslogic is looking for an Customer Support Representative in Poole

Job description

We're Hiring: Customer Support Agent (On behalf of our client)


Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?


We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.


What You’ll Do


As a key member of the support team, you'll:

  • Respond to inbound support tickets via phone and email
  • Log and manage requests using internal systems, prioritising and escalating as needed
  • Investigate technical issues, provide timely resolutions, and maintain SLA standards
  • Support system configuration changes and guide clients on best practices
  • Collaborate across internal departments to ensure efficient problem-solving
  • Contribute to user documentation, knowledge sharing, and service improvements


What You’ll Bring

  • Previous experience in a customer support environment (ideally within finance software)
  • Excellent written and verbal communication skills
  • Confidence when interacting with clients at various levels
  • Strong time management and organisational skills
  • A calm, professional approach under pressure
  • Technical proficiency, especially in MS Office (Excel in particular)
  • A collaborative mindset with a self-starting attitude


Bonus Points If You:

  • Enjoy learning and sharing product knowledge
  • Are comfortable working occasional shifts or public holidays
  • Want to grow in a supportive, team-oriented environment


Why Join?

  • Work alongside passionate professionals
  • Contribute to impactful, real-world solutions
  • Be part of a culture that values learning, growth, and innovation


Interested?

Apply now or reach out to us directly for a confidential chat.

Extra information

Status
Open
Education Level
Secondary School
Location
Poole
Type of Contract
Part-time jobs
Published at
19-06-2025
Profession type
Accountancy
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Accountancy jobs | Part-time jobs | Secondary School

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