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Customer Success Associate in London Area

Freshminds is looking for an Customer Success Associate in London Area

Job description

A rapidly growing AI-driven analytics company working with leading global pharmaceutical clients are looking for 2 customer success executives to help deliver advanced insights that help commercial and medical teams make data-driven decisions and improve performance.


Responsibilities

  • Support client onboarding and engagement to ensure smooth implementation and strong adoption
  • Assist in developing stakeholder engagement plans and maintaining strong client relationships
  • Collaborate with internal cross-functional teams to deliver valuable outcomes for clients
  • Help drive strategies for product adoption and track usage to maximize client value
  • Support contract renewals and contribute to account growth opportunities
  • Participate in business development activities to attract new clients and expand existing partnerships
  • Coordinate the operational delivery of client projects, ensuring high standards and satisfaction
  • Build and maintain relationships with stakeholders across various functions and levels
  • Respond to client inquiries during onboarding and ongoing engagement
  • Help manage delivery schedules, calendars, and priorities to ensure smooth execution


Requirements

  • Recent graduate with a degree in a relevant field (e.g., Life Sciences, Biotechnology, Business, etc.)
  • Strong interest in healthcare, technology, and client-facing work
  • Eagerness to learn, take initiative, and grow within a fast-paced environment
  • Excellent organizational, communication, and interpersonal skills
  • Ability to collaborate effectively with teams and adapt quickly
  • Proficient in Microsoft Office (PowerPoint, Excel, Word)
  • Strong data skills


Details

  • Open to permanent or contract
  • Hybrid - 3 days in office
  • Salary: £30,000-£32,000

Extra information

Status
Closed
Education Level
Secondary School
Location
London Area
Type of Contract
Part-time jobs
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Part-time jobs | Secondary School