Customer Success Associate in London Area
Freshminds is looking for an Customer Success Associate in London Area
Job description
A rapidly growing AI-driven analytics company working with leading global pharmaceutical clients are looking for 2 customer success executives to help deliver advanced insights that help commercial and medical teams make data-driven decisions and improve performance.
Responsibilities
- Support client onboarding and engagement to ensure smooth implementation and strong adoption
- Assist in developing stakeholder engagement plans and maintaining strong client relationships
- Collaborate with internal cross-functional teams to deliver valuable outcomes for clients
- Help drive strategies for product adoption and track usage to maximize client value
- Support contract renewals and contribute to account growth opportunities
- Participate in business development activities to attract new clients and expand existing partnerships
- Coordinate the operational delivery of client projects, ensuring high standards and satisfaction
- Build and maintain relationships with stakeholders across various functions and levels
- Respond to client inquiries during onboarding and ongoing engagement
- Help manage delivery schedules, calendars, and priorities to ensure smooth execution
Requirements
- Recent graduate with a degree in a relevant field (e.g., Life Sciences, Biotechnology, Business, etc.)
- Strong interest in healthcare, technology, and client-facing work
- Eagerness to learn, take initiative, and grow within a fast-paced environment
- Excellent organizational, communication, and interpersonal skills
- Ability to collaborate effectively with teams and adapt quickly
- Proficient in Microsoft Office (PowerPoint, Excel, Word)
- Strong data skills
Details
- Open to permanent or contract
- Hybrid - 3 days in office
- Salary: £30,000-£32,000
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- London Area
- Type of Contract
- Part-time jobs
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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