Customer Success Specialist in City of London

Job description

Who We Are

At

Ultralytics

, we relentlessly drive innovation in AI, building the world's leading

YOLO models

. We're looking for passionate individuals obsessed with AI, eager to make a global impact, and ready to excel in a dynamic, high-energy environment. Join

our team

and help

shape the future of AI

.

Location and Legalities

This full-time Customer Success Manager position is based onsite in our brand-new

Ultralytics office

in London, UK, with a hybrid model of 3 days in-office and 2 days remote. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship.

What You'll Do

As a Customer Success Manager at Ultralytics, you will be the primary advocate for our users, ensuring they derive maximum value from our products, including our

open-source YOLO models

and the

Ultralytics HUB

platform. Key responsibilities include:

• Manage the entire customer lifecycle, from

  onboarding

  to renewal, for our diverse user base, including key

  enterprise accounts

  .
• Develop and implement effective

  retention strategies

  to foster long-term customer loyalty and minimize churn.
• Utilize our

  CRM

  (primarily

  HubSpot

  ) to track all customer interactions, manage pipelines, and generate reports on

  customer health metrics

  .
• Serve as the voice of the customer, gathering feedback to inform our product roadmap and collaborating with engineering teams to resolve technical issues.
• Create and maintain support documentation, tutorials, and resources to empower users to solve problems independently, referencing our extensive

  docs

  .
• Proactively monitor customer analytics to identify at-risk accounts and opportunities for upselling or cross-selling our

  solutions

  .
• Master the use of various

  support tools

  and platforms to provide timely and effective assistance, ensuring a seamless customer experience.
• Conduct regular business reviews with key clients to showcase value, address concerns, and align on future goals.

Your strategic vision and customer-centric approach will be essential in supporting

Ultralytics' mission

of delivering top-tier machine learning tools and models to the community.

Skills and Experience

• 5+ years of experience in a Customer Success, Account Management, or similar client-facing role within a

  B2B SaaS

  or tech company.
• Proven expertise with CRM software, with a strong preference for

  HubSpot

  .
• Experience using customer support tools like

  Zendesk

  ,

  Intercom

  , or similar platforms.
• Strong analytical skills with experience in

  customer analytics

  and tracking customer health metrics to drive decision-making.
• A foundational understanding of

  Artificial Intelligence (AI)

  and

  Machine Learning (ML)

  concepts is highly desirable to effectively communicate with our

  technical user base

  .
• Exceptional communication, negotiation, and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple accounts and projects simultaneously in a fast-paced, high-intensity environment.
• Experience developing onboarding materials and retention strategies.

Cultural Fit - Intensity Required

Ultralytics is a high-performance environment for world-class talent obsessed with achieving extraordinary results. We operate at a relentless pace, demanding exceptional dedication and an unwavering commitment to excellence, guided by our

mission, vision, and values

. Our

team

thrives on audacious goals and absolute ownership. This is not a conventional workplace. If your priority is predictable comfort or a standard work-life balance over the relentless pursuit of progress, Ultralytics is not for you. We seek driven individuals prepared for the profound personal investment required to make a defining contribution to the future of AI.

Compensation and Benefits

• Competitive Salary: Highly competitive based on experience.
• Startup Equity: Participate directly in Ultralytics growth and success.
• Hybrid Flexibility: 3 days per week in our brand-new office - 2 days remote.
• Generous Time Off: 24 days vacation, your birthday off, plus local holidays.
• Flexible Hours: Tailor your working hours to suit your productivity.
• Tech: Engage with cutting-edge

  AI projects

  .
• Gear: Brand-new Apple MacBook and Apple Display provided.
• Team: Become part of a supportive and passionate

  team environment

  .

If you are driven to build world-class customer relationships and eager to make a significant impact,

Ultralytics

offers an exceptional career opportunity.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

19-06-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English