Recall Program Coordinator in Dunton

Job description

Are you a detail-oriented project manager with a passion for safety, compliance, and customer satisfaction? We’re looking for a Recall Program Coordinator to join our dynamic team in Dunton for a 7-month contract. This high-profile role is critical in launching and managing Field Service Actions across Europe.

Key Responsibilities:

• Develop cost-effective dealer repair strategies for vehicle concerns.

• Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.

• Set up affected vehicle populations in PTS, GRID, and GCAMP systems.

• Collaborate closely with the Office of General Counsel and translation agencies.

• Liaise with Market Surveillance Authorities and regulatory bodies across Europe.

• Coordinate with National Sales Companies, Global Offices, and Supply Chain Management.

• Work with Public Affairs, Customer Experience Teams, and Customer Contact Centres.

• Participate in the Government Enquiry Review Committee and Critical Concern Review Group.

• Provide recall status updates and present to senior management teams.

• Manage customer letter distribution through mailing agencies.

• Ensure compliance with audit requirements and maintain accurate departmental records.

Skills & Experience Required:

• Proven experience coordinating recalls or service programs.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Excellent analytical and multitasking abilities.

• Ability to manage multiple programs under pressure and tight deadlines.

Ready to make a difference? Apply now and help shape the future of vehicle safety and customer care.

Extra information

Status

Closed

Education Level

Secondary School

Location

Dunton

Type of Contract

Part-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English