Customer Service Administrator in Birmingham

Job description

The Role

This is an initial 6 month fixed term contract with the likelihood of the role turning permanent.

You will act as a Customer Service Administrator as part of a team of 8.

Duties will include (but not exhaustive):

• Responding to queries via email, post and telephone.
• Completing anti-money laundering checks as part of all customer due diligence, internal and external fraud controls.
• Office administration, including scanning documents.

About You:

• Motivated
• Excellent communication skills (both verbal and written)
• Financial Services Experience (desired)
• Professional attitude and appearance (office presentable)
• Computer literate; Excel, Word and Outlook
• Highly organised with efficient time management and the ability to prioritise workload

The package includes a competitive salary and benefits.

Reporting to Client Services Manager

The Company

We are a financial services business, specifically an Investment Manager and an Authorised Corporate Director (ACD) to several ranges of regulated retail funds totalling over £11.5Bn. The funds managed include multi-manager, direct equity, mixed investments, derivatives and property.

An ACD is authorised by the Financial Conduct Authority to establish and manage Collective Investment Schemes (Funds).

The responsibilities of an ACD include maintaining a register of investors, including the settlement of client money, arranging safe custody and valuing the assets held by funds in order to create buying and selling prices of the funds. Margetts focusses on retail investors and also provides fund management to several ranges of Multi Manager funds.

We currently employ approximately 80 members of staff across multiple departments.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Part-time jobs

Published at

23-06-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English