Customer Service Specialist in Cheltenham

Job description

Bucci Industries, founded in 1945, is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors.

We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A., and in the new advanced composite materials sector with Bucci Composites S.p.A.

We are currently hiring a Customer Service Specialist, based in Cheltenham, for our subsidiary Bucci Industries UK Limited.

Your mission

You will support the local sales team by managing the full order lifecycle of bar feeders and spare parts, ensuring CRM accuracy, customer communication, coordination with HQ (Italy), and smooth logistics operations.

Key Responsibilities

• Process customer orders and enter technical/commercial data into the CRM (Salesforce)
• Manage communication with customers regarding order status and delivery timelines
• Coordinate with HQ and suppliers to ensure timely and accurate deliveries
• Support the service department

Your profile

• Experience in order management, sales administration or logistics
• Familiarity with CRM/ERP systems (Salesforce, SAP preferred)
• Strong organizational and communication skills
• Proactive, customer-focused, and team-oriented

** Valid authorization to work in the United Kingdom is required**

Extra information

Status

Open

Education Level

Secondary School

Location

Cheltenham

Type of Contract

Part-time jobs

Published at

04-07-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English