Complaints Handler in Nottingham

Job description

Case Handler

£23,500 - £25,500 DOE

Permanent

Nottingham – Hybrid

Full Time Monday – Friday 35 hrs p/w

Harper Recruitment Group are working in partnership with a leading financial services provider

based in Nottingham. The company have an outstanding reputation for excellence and as part of

their commitment to their customers are looking to hire a capable, experienced Customer Service

professional to join their team.

Resolving escalated customer issues, you will use trusted processes to analyse, evaluate and

communicate the best outcome for both parties.

What will the role involve?

• Managing multiple customer cases from conception to completion
• Maintaining strong relationships with customers throughout the process
• Working with 3 rd party partners to identify the root cause of complaints
• Update and maintain the integrity of the database ensuring a robust audit trail
• Prioritising a busy case load and working to deadlines

Who are we looking for?

• Previous experience in a customer orientated role handling multiple customer cases essential
• Previous complaints handling experience
• Knowledge of financial services and/or complaints advantageous; training provided
• Helpful, friendly and professional personality with strong listening skills essential
• Organised and methodical with a process led approach
• Problem solution led with experience of root cause analysis advantageous

What’s in it for you?

• Thriving, growing business offering career opportunities
• Hybrid working with the opportunity to work up to 3 days per week from home –
• Generous company benefits scheme
• Large established and supportive team
• Lux city office based in the Nottingham city centre

Apply NOW to avoid disappointment! Due to the large volume of applications, we receive, we

are unfortunately unable to contact all candidates. If you have not heard from a consultant

within the next three days, please assume that you have not been successful on this occasion.

Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham,

Derby and the wider East Midlands since 1987, specialising in recruiting business support

professionals of all levels on a permanent, contract or temporary basis.

Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to jobs@harperhr.co.uk.

Extra information

Status

Open

Education Level

Secondary School

Location

Nottingham

Type of Contract

Part-time jobs

Published at

06-07-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English