Head of Operations in London Area

Job description

Head of Operations (Residential & Mixed-Use)

London, with regional travel

£60,000 - £70,000 DoE + bonus + benefits

Full-time, permanent

On-site, Monday to Friday (with occasional flexibility)

Macdonald & Company is exclusively retained by a privately held real estate investment and development business to appoint a Head of Operations. This is a rare opportunity to take ownership of a growing residential and mixed-use portfolio, working directly with a hands-on board and playing a lead role in shaping operational strategy.

With a strong existing asset base (850+ units) and active acquisition pipeline, the company is focused on long-term value creation through efficient portfolio management, strong lease structures, and high-performing local partnerships.

Key Responsibilities:

• Take ownership of the day-to-day operations across a varied portfolio including residential blocks, mixed-use schemes, and institutionally leased assets
• Oversee service charge structuring, block compliance, contractor performance, and lifecycle maintenance
• Reduce voids, drive yield, and ensure tenancy and lease compliance
• Build and manage relationships with third-party stakeholders including housing associations, local authorities, and care operators
• Contribute to lease negotiations and portfolio planning, especially as the business shifts toward long-term institutional leasing arrangements
• Deliver clear, data-backed operational updates directly to the board
• Play a key role in the mobilisation of new schemes and integration of acquisitions
• Support the continuous improvement of internal systems, processes, and property performance

What We’re Looking For:

• Experience in residential operations, tenancy compliance, and portfolio oversight — with proven success managing non-AST / institutional lease structures
• Confident overseeing operational performance, reporting, and property-related financials
• Comfortable in lean, fast-moving environments — able to build from the ground up while delivering on immediate priorities
• A natural relationship builder, with the ability to work across professional and public sector stakeholders
• Strategic yet hands-on — equally at home on site and in board-level discussions
• Someone with the ambition to grow into a director-level role as the business scales

Ideal Backgrounds May Include:

• Build to Rent (BTR), Housing Associations, Family Offices, Principal-Led Developers, or Real Estate Investment Businesses
• Prior responsibility for mixed portfolios including residential, retail, and/or public sector leases
• Launch/mobilisation experience for resi schemes or new asset acquisitions
• MRICS, FARLA, AssocRICS or similar qualifications welcome but not essential

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

06-07-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English