Technical Team Lead in Bracknell
Anson McCade is looking for an Technical Team Lead in Bracknell
Job description
Technical Team Manager
Location: Bracknell (on-site, with flexibility for occasional remote work)
Salary: Up to £48,000 + up to 5% bonus
Clearance: Must hold active SC clearance at the point of starting
Are you an experienced IT leader ready to take on a people-first management role in a fast-paced, customer-focused environment? This is a fantastic opportunity to lead a team of 11 skilled professionals ranging from junior support engineers to senior network and infrastructure specialists.
In this position, you’ll be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions.
What You’ll Be Doing:
- Leading a diverse team of support and infrastructure engineers, overseeing workload distribution, performance, and development
- Managing service performance, workflow allocation, and absence reporting
- Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights
- Assisting in customer communications and supporting leadership on performance-related reviews
- Collaborating closely with software support and delivery teams during deployments
- Creating and maintaining documentation for processes, workflows, and performance tracking
- Contributing to recruitment activities and team structure planning
- Participating in Change Management and acting as a member of the Change Advisory Board (CAB)
- Monitoring KPIs and SLAs to ensure service desk efficiency
What You Need:
- Demonstrable experience in performance management and team leadership (ideally 5+ direct reports)
- Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack (Windows OS, Windows Server, Exchange, AD, VMware)
- Familiarity with networking concepts and hardware (Cisco and/or Juniper)
- Comfortable working alongside software delivery teams during deployments
- Able to produce, analyze, and present team performance reports
- Highly organised, detail-oriented, and skilled at documentation
- Excellent interpersonal and stakeholder management skills – able to communicate effectively with customers, engineers, and senior management
- Experience in recruitment and developing junior team members
- Knowledge of ITIL principles (certification a plus; full training provided if not yet qualified)
- Linux knowledge is desirable
What’s on Offer:
- 26 days annual leave + public holidays (with option to buy 3 more)
- Generous pension – double matching up to 10%
- Life assurance and healthcare benefits
- Flexible benefits package (travel, dental, critical illness cover and more)
- No on-call duties
- Flexible working options for report writing or personal commitments like school runs
- Access to formal and on-the-job training for continuous career growth
This is a great role for someone looking to step into a strategic and people-focused leadership position while staying close to technology and service delivery. If you’re a motivated manager with a background in IT support or infrastructure and want to lead a capable, collaborative team—this could be your next step.
Apply now to be considered.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Bracknell
- Type of Contract
- Part-time jobs
- Published at
- 09-07-2025
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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