Assistant ER Advisor in Birmingham
Mitie is looking for an Assistant ER Advisor in Birmingham
Job description
Assistant ER Advisor
Birmingham - Full Time
You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.
This is a hybrid role normally 1 to 2 days per week in the office, with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.
What are the main responsibilities?
- Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion
- Provide HR advice in relation to HR policy, practices & procedures
- Utilise technology, including our case management system, to remotely deliver a quality service to our customers
- Handle inbound ER phone calls from our customers
- Exposure to a wide variety of contracts across many sectors, both public and private
- Be part of a wider customer service focussed People Support team, Mitie's central HR function
What are we looking for?
- Employee Relations knowledge or keen interest in Employee Relations
- CIPD qualified or looking for the opportunity to be supported with your studies
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
- An understanding of HR systems would be an advantage.
- Keen interest in Employment Law.
- Strong understanding of and respect for confidentiality.
Competencies
- Curious thinker - has an inquisitive mind, researches and asks questions.
- Strong customer service focus, with excellent written and oral communication skills.
- Strong case management skills where there are competing priorities
- Well organised, with the ability to work to tight deadlines and excellent attention to detail.
- Ability to work well in a team and to work on own initiative.
- Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Birmingham
- Type of Contract
- Part-time jobs
- Published at
- 09-07-2025
- Profession type
- Human Resources
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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