Head of Operations in Dunfermline

Job description

Our client is looking for a Head of Operations manage their full customer facing function within the UK.

Based in their Head Office in Fife you will be trusted to provide overall management, guidance and leadership to non direct reports and nine direct reports over call centre, field service and after sales support functions.

You will be tasked with implementing change, budgeting and improving am already excellent level of service.

You need to be an emphatic leader and strategic thinker and be confident in delivering the following:

Lead the department heads, ensuring efficient operations and high-performance teams.

Monitor and secure KPI’s for numerous departments.

Design and implement sustainability measures in the departments

Drive customer centricity by optimising best practices

Annual planning and reporting for the full UK operations

To be considered for this position you must be able to demonstrate sustained experience in these

key areas:

Previous experience leading operations through significant digital transformation change projects

Experience in change and process management

Senior leadership experience in Customer Operations and/or after sales service

Salary – Up to £80K DOE

Must live local to Fife to be considered.

Extra information

Status

Open

Education Level

Secondary School

Location

Dunfermline

Type of Contract

Part-time jobs

Published at

09-07-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English