Resident Services Coordinator in Greater Bristol Area

Job description

About the Company

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a Resident Service Associate , for a new luxurious Build To Rent development in the City of Bristol.

About the Role

For this position, the BTR developer will ideally want someone with a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Dealing with Maintenance and aliasing with contractors
• Conducting customers viewings and tours
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system reports

Qualifications

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable

Pay range and compensation package

up to £28,000 depending on experience

Please apply today!

Extra information

Status

Open

Education Level

Secondary School

Location

Greater Bristol Area

Type of Contract

Part-time jobs

Published at

09-07-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English