Client Management Assistant (JPC-53) in Sevenoaks

Job description

Overview:

An administrative role guiding projects through RIBA stage 7, assisting Technical Teams internally and assisting Client’s with defects resolution until successful issue of the Making Good Defects Notice.

Duties:

Work for a small team, reporting directly to the Team Leader/Delivery Director.

Role Requirements:

• Recording defects immediately on the Defects Management Database capturing all necessary details.
• Seeking advice where it is unclear whether the issue is a defect.
• Liaise with third parties to ensure that defects are remedied.
• Maintain records and ensure the Defects Management Database is upto date with progress as well as Client Management Systems.
• Pro-actively chase sub-contractors regarding the status of reported defects and required actions where applicable.
• Deal with all client/customer email and phone queries.
• To inform all clients in accordance with KPIs the status of all reported defects.
• Develop strong working relationships with the field service technicians and sub-contractors.
• Liaise with the Internal Technical Teams as appropriate.
• To ensure all defects reported at the End of Defects Liability Period are completed and support scheme closures.
• Contribute to End of Defects Team management reports with relevant data collection.
• To aid in securing the end of defect fees.
• Support the End of Defects Team in other tasks and activities as appropriate.

Essential Skills, Knowledge and Understanding:

• MS Office (Word, Excel, Outlook)
• Database knowledge
• Customer Service
• Understanding of Defects/Repairs

Person Specification

• Experience of delivering excellent customer care and service in a busy organisation.
• Experience of working with contractors and supply chain partners and monitoring of service standards.
• Understanding of working with KPIs and Service Level Agreements.
• Experience of complaints handling and follow-up procedures.
• Ability to work as part of a team but also have self-motivation to manage and be responsible for own workload whilst demonstrating the ability to work well in a high pressured environment.

Clients:

• Housing Associations
• Local Authorities
• RSLs

General:

• Comply with, or improve upon, our Clients’ Key Performance Indicators.
• Working with and developing a Quality Management System. Report on a regular basis on status of projects and update Fee Projections.
• Assist the Director in Charge with Business Development, cultivating new and existing Clients to promote our Building Surveying service offering.

Rewards and Benefits:

• Competitive salary
• Discretionary bonus incentive
• Pension contributions
• Private medical insurance
• 28 days holiday (incl. Bank Holidays)
• 3-4 days during Xmas period (at Directors discretion)
• 1 day off for birthday

Salary:

£27,000 per annum

Extra information

Status

Open

Education Level

Secondary School

Location

Sevenoaks

Type of Contract

Part-time jobs

Published at

14-07-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English