Complaints Specialist in City Of Bristol
Brite Recruitment Ltd is looking for an Complaints Specialist in City Of Bristol
Job description
COMPLAINTS SPECIALIST
BRISTOL
£32-40K
Our client based in Bristol is looking to recruit a Complaints Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Complaints Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Complaints Specialist you will:
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Keep up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Complaints Specialist, you must have:
- Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
- A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Complaints Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- City Of Bristol
- Type of Contract
- Part-time jobs
- Published at
- 14-07-2025
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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