Complaints Specialist in City Of Bristol

Brite Recruitment Ltd is looking for an Complaints Specialist in City Of Bristol

Job description

COMPLAINTS SPECIALIST

BRISTOL

£32-40K


Our client based in Bristol is looking to recruit a Complaints Specialist to join their team on a full-time, permanent basis.


ABOUT THE ROLE

As a Complaints Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.


RESPONSIBILITIES

As a Complaints Specialist you will:

  • Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
  • Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
  • Keep up to date with industry regulations and products.
  • Ensure accurate record keeping for all customer contact and decisions.
  • Liaise with other departments as needed.
  • Work in line with policies, procedures and SLAs.


REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

  • Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
  • A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
  • Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
  • Ability to work to set targets and guidelines.
  • Strong IT skills with the ability to multi-task.


NEXT STEPS

If you’re professional, hard-working and interested in becoming a Complaints Specialist, apply today with your current CV!


Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.


Don’t miss out! Apply today!

Extra information

Status
Open
Education Level
Secondary School
Location
City Of Bristol
Type of Contract
Part-time jobs
Published at
14-07-2025
Profession type
Accountancy
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Accountancy jobs | Part-time jobs | Secondary School

Apply directly

Share this vacancy