Head of Product in City of London

User Experience & Market Research

• Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions.
• Design voice personalization, emotional intelligence features, and sensitive onboarding flows like voice cloning consent.
• Conduct comprehensive market research to understand target audience pain points and existing solutions.
• Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture.
• Analyze user feedback and usage data to inform product decisions and prioritize feature enhancements.

Stakeholder Management & Business Impact

• Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al.
• Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value.
• Track metrics across user engagement, AI effectiveness, and tangible business impact, such as reduction in user-reported scam calls, increased engagement with telco-specific benefits, or direct impact on customer churn.
• Develop go-to-market strategies for voice AI products, working closely with marketing and sales teams.

Qualifications

Required Education & Experience

• Bachelor's degree in Computer Science, Business, or related field; technical background preferred.
• 5+ years of experience as a Product Manager for consumer-facing (B2C) mobile applications.
• Proven experience shipping AI/ML-powered products, with a deep understanding of product development lifecycles for AI systems.
• Experience working in an entrepreneurial/start-up environment, including the ability to jump on topics outside of one's own scope to drive towards results.
• Demonstrated ability to translate business requirements into product features from day one of a new venture.
• Experience working in agile development environments and participating in technical design and architecture reviews.
• Proven track record of a “driver mentality”.
• Strong analytical skills and experience acting in a strongly data-driven manner for product decisioning.
• Excellent communication, presentation, and stakeholder management skills.
• Strong ability to define clear objectives and success metrics.
• Deep understanding of LLM-based product development, including prompt engineering, retrieval augmented generation, and model fine-tuning approaches.
• Experience defining data strategies for AI model training and improvement.
• Ability to establish evaluation frameworks and benchmarks for AI model performance.
• Experience designing products that handle non-deterministic AI outputs gracefully.
• Strong familiarity with voice AI technologies, including conversational AI, LLMs, speech recognition, and voice synthesis.
• Awareness of data privacy considerations and regulations relevant to voice AI products.
• Understanding of user experience design principles for voice interfaces and multimodal interactions.
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• Experience with voice AI solutions that leverage proactive and agentic capabilities.
• Familiarity with the legal and ethical considerations of AI, including data privacy regulations in key markets and responsible deployment of sensitive technologies like voice cloning.

This is a wonderful opportunity to join a new venture a 100% backed by one of the worlds largest telecoms companies with a history going back over 100 years. The position is hybrid with a couple of days a week in the London office with the rest remote. Salary is a basic between £130-160K + an exceptional package.