Individual Giving Administrator in Kent

Job description

Venn Group is delighted to be supporting a charitable organisation based in Kent in the recruitment of an Individual Giving Administrator. This full-time hybrid role offers the opportunity to make a meaningful impact by supporting key income streams and providing compassionate stewardship to legacy donors.

Key responsibilities of the role:

• Administer legacy notifications from initial contact through to case closure, maintaining accurate and timely records via CRM and finance systems
• Monitor estate progress and ensure timely income receipt, escalating complex or contentious cases as required
• Record and reconcile legacy income accurately with Finance, supporting forecasting and reporting
• Ensure full compliance with relevant legislation and best practices in legacy administration and fundraising
• Manage supporter care by delivering sensitive, timely acknowledgements and recognition communications
• Contribute to the planning and execution of stewardship activities including thank-you communications, tours, and events
• Support individual giving initiatives, including in-memory, regular giving, and lottery programmes
• Coordinate weekly lottery draws and communications, and monitor performance to improve outcomes
• Collaborate with internal teams to support broader fundraising activities and contribute to income growth strategies

Ideal candidate profile:

• Experience in legacy administration, fundraising, or supporter care, in a charity or not-for-profit environment
• Empathetic and sensitive communication skills with strong attention to detail
• Familiarity with CRM and finance systems and the ability to manage sensitive donor information
• Understanding of charity governance, fundraising regulation, and data protection principles
• Strong organisational skills with the ability to manage multiple complex cases and deadlines
• Passionate about delivering excellent donor care and promoting the organisation’s values
• Comfortable working collaboratively across teams and engaging with external stakeholders and families during sensitive times

Location: Kent – Hybrid working available

Duration: Permanent

Salary: £25,000 - £28,000 per annum

Working hours: Full time – 37.5 hours per week

This vacancy is being actively shortlisted so early applications are encouraged.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Extra information

Status

Open

Education Level

Secondary School

Location

Kent

Type of Contract

Part-time jobs

Published at

01-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English