Commercial Insurance Account Handler in Edinburgh

Job description

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher’s Edinburgh Office is seeking a Schemes Account Handler to join their established team based in the city centre. This role will primarily be responsible for managing a high volume of scheme-based clients, with the full support of an experienced team.  The key relationships are clients, the Appointed Representative (AR), and the insurer.

The primary scheme in the team is our Dentist Medical Malpractice Scheme which was established in 2012.  It has been a fantastic growth success story and there are now over 5,000 clients being serviced on an annual basis.

It’s a great opportunity to work with a highly motivated and collaborative team which continues to grow and contribute to our branch's success.

What you can expect:

• Responsibility for placing new policies, processing renewals and midterm adjustments for all scheme business
• Develop & champion working relationship with underwriters to ensure cover and product meets clients’ needs
• Advise clients on their policy cover and discuss other needs they may have
• Ensure all customer details are recorded accurately
• Handle  enquiries in a professional manner by phone and email
• Work within set parameters of insurer’s delegated authority.
• Support account queries and credit control matters highlighting any concerns.
• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required

Skills and experience we're looking for:

• Good communication and interpersonal skills, confident when building and maintaining relationships, strong planning and analytical skills with high accuracy and attention to detail.
• Previous experience in the insurance industry would be an advantage or having worked to targets within a regulated or customer services environment.
• Risk aware in handling customer information, 100% customer-centric, focussed on the best possible outcome for our customers at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members.
• Proficient in MS office and solid understanding of client databases.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Dip CII or FIT would be advantageous.
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with

TAGlobalSupport@ajg.com

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Part-time jobs

Published at

10-08-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English