Technical Support Coordinator – POP MART in London Area

Job description

Job description

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.

For more information, please visit

www.popmart.com

and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company’s growth.

Benefits

POP MART offers our employees:

Comprehensive training and development programs

Regular team social events

Paid rest breaks

The Role and Candidate

We are seeking a dedicated Technical Assistant to join our Roboshop team on a full -time basis. This role is responsible for ensuring the smooth operation of the Roboshop vending machines located in London and nearby cities. The successful candidate will be tasked with maintaining optimal stock levels, resolving technical issues, and ensuring the overall functionality of the machines.

Responsibilities

Ensure that all Roboshop vending machines are fully stocked and operational, conducting regular checks to maintain inventory levels

Travel to Roboshop locations in London or nearby cities to replenish stock and provide on-site technical support as needed

Diagnose and rectify any technical issues with the vending machines, ensuring minimal downtime

Liaise with the UK team and China headquarters to address and resolve technical problems related to the Roboshop operation

Support the setup and installation of new vending machines, ensuring they are properly stocked, calibrated, and operational from day one, and assist in troubleshooting any initial technical issues

Required Qualifications

Tertiary education or undergraduate studies in Computer, Mechanical Engineering, or related fields

Strong organisational skills (desirable but not essential)

Previous experience in a technical or maintenance role

Basic technical skills for troubleshooting and maintaining vending machines

Able to work independently and manage time efficiently

Strong communication skills, with the ability to effectively liaise with international teams

Fluent in English. Proficiency in Mandarin is a plus

Able to drive in the UK with a driving license.

Desirable but Not Essential

Experience in stock management and inventory control

Job Type: Full-time

Benefits

• Company pension

Schedule:

• Monday to Friday

Language:

• English (required)

License/Certification:

UK Driving Licence (required)

Work Permit:

• United Kingdom (required)

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-08-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English