Claims Assessor in London Area

Job description

Now Hiring: Claims Assessment Analysts – Financial Mis-Selling, Motor & Bank Fraud

Location: London (on-site, 5 days/week for first 6 months) Start Date: ASAP Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. Bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure

✨ Why Join?

• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-08-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English