Operational Specialist in England

Job description

Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £40,000 plus great benefits including £2,000 bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators or a DMC, fantastic knowledge of South East Asia, especially Japan

Operations executives duties

-Dealing with new luxury bookings which are within Asia, with a focus on Japan..

-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country

-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner

-Finalising travel documents and ensuring they go out to clients within deadlines set per country

-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set

-Ensuring that the CRM system, reservations system and other portals they use are kept up to date

-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents

-Dealing with emergency phone calls, if clients have any issues whilst on their holiday

Operations executives skills required

-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Asia with excellent knowledge of Japan

-A strong team player who brings positive energy and an attitude to their work

-Experience in working with both DMC's and direct suppliers in previous roles

-An analytical person who is confident formulating processes and then successfully implementing them

-Someone with excellent organisational skills and strong attention to detail

-The ability to work under pressure and accustomed to working to operational deadlines

-Excellent customer service skills and a strong command of written and spoken

-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups

-Someone with a deep passion for travel and new experiences

What they are offering:

-A base salary of £35/40k Performance bonus of £2,000 per annum

-23 days of paid holiday (excluding public holidays)

-An extra day off for your Birthday

-A wellness day off which includes a spa treatment

-2 Volunteer days off a year

-£1,000 of personal travel credit each year to use on personal holidays

-Discounted worldwide travel for you and your family

-Paid learning and development courses

-Contributory pension

-Book Club with access to 2 free books or audiobooks per month

-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60040

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Part-time jobs

Published at

01-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English