Head of HR Shared Services in Manchester

Job description

Head of People Services and Systems

Location: Manchester

Salary: £85,000–£90,000

Drive change. Lead transformation. Make a real impact.

Elevation HR have an exciting opportunity for a strategic and inspiring leader to take on the role of Head of People Services and Systems. This is a pivotal position within a major organisation that is actively transforming how it delivers people services – with a clear focus on service excellence, digital optimisation, and data-driven decision making.

This role offers the chance to be part of a dynamic People Leadership Team during a period of significant modernisation. Where your expertise will help shape the future of shared services in a complex, fast-moving, and highly visible environment.

Why join?

This is a unique opportunity to drive meaningful change in a unionised, fast-evolving industry. You’ll be empowered to reimagine the way people services are delivered, influence senior stakeholders, and make a tangible difference across the employee experience.

What will you be doing?

As Head of People Services and Systems, you will:

• Lead and modernise the People Shared Services function, fostering a performance and customer-focused culture
• Define and implement service standards (SLAs), ensuring responsive, high-quality support
• Drive a data-led approach to decision making, owning the people analytics agenda
• Oversee the optimisation of people systems – including the implementation of Workday – in close collaboration with IT
• Deliver strategic continuous improvement by re-engineering end-to-end HR processes
• Programme manage delivery of the wider people strategy, working closely with People Leadership

You’ll lead a small but high-impact team, with two direct reports and influence across a wider group of 15.

What we’re looking for

We’re seeking a confident and forward-thinking leader with the credibility to influence at senior levels and the drive to deliver change. You should bring:

• Proven experience leading shared services or customer-facing operations in a complex, high-paced setting and unionised environment.
• A strong track record in service transformation, HR systems (ideally including implementation or optimisation), and use of data to inform decisions
• Excellent stakeholder management skills and the ability to navigate competing priorities
• A customer-first mindset and a practical approach to delivering insight-led improvements
• Resilience, curiosity, and the ability to challenge traditional thinking

If this sounds like your next career move please get in touch for more information

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Part-time jobs

Published at

01-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English