Head of Operations in London Area

Job description

Head of Operations | London | FMCG

Location: Steven Bartlett’s HQ in Shoreditch, London (5 days/week in-office)

Start Date: ASAP!

Reports to: Co-Founders

Works With: All departments: Sales, Finance, Marketing, Product, Procurement, Fulfilment, Demand Planning

Overview

PerfectTed, the fastest growing energy drink brand in the UK and the largest matcha brand in Europe, is hiring a Head of Operations to lead the backbone of our business as we scale from £40M to £100M+ revenue.

This role will lead the full operational structure - people, processes, and performance - across all SKUs: cans, pods, sticks, and pouches.

We are also entering new markets, including the U.S., where we’re setting up new manufacturing partnerships, and this role will play a critical part in international supply chain strategy, U.S. Compliance, and partner onboarding.

This isn’t just supply chain - it’s company-wide performance architecture. From process design and people leadership to system implementation and cross-functional collaboration, you’ll build and oversee a high-output ops team across formats and countries.

You’ll run ops with the precision of a Formula 1 pit crew. You’re part operator, part strategist, and part mentor. You bring structure and clarity where there’s chaos. And you thrive in a high-energy environment that moves fast.

Key Responsibilities

Team Leadership & Structure

• Lead and mentor ops functions across production, fulfilment, procurement, and planning
• Manage a hybrid matrix team, including category leads (Powder, Drinks) and central functions (Procurement, Logistics, Demand Planning)
• Define clear roles, accountability, and workflows to reduce duplication and elevate team efficiency
• Build a roadmap for internal capacity: who, what, and when to hire next

Systems & Processes

• Overhaul internal ops systems (Notion, Excel, Unleashed, GSheets, etc.) to increase visibility and reduce waste
• Establish S&OP rhythms, planning cycles, and decision-making cadences
• Drive automation and digitisation of processes where possible (Zapier, AI agents, macros)
• Champion accurate forecasting, strong inventory control, and data-led decision making

Commercial Alignment & Strategy

• Work closely with Sales and Marketing to map plans to stock, production, and launch readiness
• Translate commercial strategy into capacity planning, budgeting, and supply chain execution
• Provide detailed Excel dashboards to Founders and Finance with data-driven operational insights

Executional Firepower

• Step in to troubleshoot critical issues (stockouts, delays, QCs, run failures)
• Liaise directly with top co-man partners, freight providers, and retailers when needed
• Ensure the brand’s operational performance matches the excellence of its consumer brand

Requirements

✅ Must-Haves:

• 7+ years in operations, with 3–5 years at senior level (Head of Ops / Supply Chain / Logistics)
• Experience in high-growth food & bev - ideally with canned drinks and/or ambient powders
• End-to-end supply chain expertise, including working with major UK retailers (Tesco, Sainsbury’s, Ocado, etc.)
• Proven track record building and leading high-performing teams
• Advanced Excel skills - you speak spreadsheet, live in Gantt views, and audit models on the fly
• Commercial awareness and ability to interface across functions
• Strategic yet hands-on - entrepreneurial, solutions-driven, and constantly optimising for efficiency
• Proactive communicator with high energy who thrives in fast-paced environments
• Must have full right to work in the UK, and be available to work in-office 5 days/week

Nice-to-Haves:

• Previous Head of Ops or Ops Director role in high-growth food/drink startup
• Familiarity with Unleashed, Notion, Zapier, Airtable, or similar
• Operational knowledge across international markets (EU/US)
• Exposure to product innovation timelines, NPD ops, and rapid retail rollout

What We Offer

• Competitive salary and performance incentives
• EMI options scheme (real equity upside)
• Private healthcare
• Career growth opportunities and training
• Work alongside the Flight Studio team at Steven Bartlett’s HQ

The Ideal Candidate Is:

• Strategic and operational - a planner and a doer
• Incredibly organised with a bias for clarity
• A confident, calm leader who makes high-stakes decisions swiftly
• Passionate about building systems that scale
• Excellent with Excel - and demanding when others aren’t

We’re in our fourth year, having done £10M last year and on track to hit £40M+ this year. This is a rare opportunity to take the reins of one of the UK’s fastest-scaling FMCG brands - at the inflection point of scale.

For more information please contact Ella Beaver - People & Culture Manager: ella@perfectted.com

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-08-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English