Head of Tenancy and Neighbourhood Services in Oldham

Job description

Head of Tenancy and Neighbourhood Services

Location: Hybrid – Office and Home Based

Salary: Circa £70,000 per Annum

Contract Type: Permanent, Full-Time

Shape Thriving Communities – Lead Meaningful Change

Are you a strategic and people-focused housing leader passionate about creating better neighbourhoods? Do you thrive in a collaborative environment where you can drive innovation, performance, and social impact?

At FCHO, we're on a mission to build thriving communities where people feel safe, connected, and supported. As Head of Tenancy and Neighbourhood Services, you’ll play a pivotal role in turning that mission into reality.

The vacancy

Reporting to the Director of Customer Services, you’ll lead four critical services: Neighbourhoods, Lettings, and ASB. Your leadership will ensure our services not only meet but exceed regulatory standards, deliver exceptional customer satisfaction, and create real impact in our communities.

You’ll develop and implement neighbourhood action plans and innovative interventions using a systems thinking approach – all while ensuring compliance with regulatory frameworks like the Regulator of Social Housing’s Consumer Standards and Tenant Satisfaction Measures (TSMs).

So what will you be doing?

In this role your responsibilities will be:

• Lead and inspire multidisciplinary teams
• Drive continuous service improvement through data, insight, and customer feedback
• Develop policies, systems, and KPIs to strengthen delivery and accountability
• Build strong partnerships with statutory and voluntary agencies
• Ensure legal, regulatory, and safeguarding compliance across your service areas
• Play a key role in shaping FCHO’s “Thriving Communities” agenda

Who are we looking for?

Essential Requirements:

• Has a full UK driving licence
• Has substantial experience managing multi-disciplinary housing teams (Neighbourhoods, Lettings, ASB, etc.)
• Holds a CIH Level 5 Diploma (or equivalent/willingness to complete), with in-depth knowledge of relevant housing legislation
• Has strong strategic and analytical skills and is able to turn insight into action
• Has excellent people and performance management expertise
• Has a track record of creating and delivering customer-centric services
• Has vast experience of budget management and policy development
• Is committed to equality, diversity, and creating safe, inclusive communities

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

• A 37-hour working week with hybrid working options
• Holiday entitlement is 30 days plus one shut down day and eight bank holidays.
• Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn
• Death in service benefit
• Automatic enrolment into a healthcare cash plan
• Automatic enrolment into a private health insurance plan
• Access to an Employment Assistance Programme
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life
• Discounted gym membership
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Access to an on-site wellbeing room
• Access to an on-site café
• Long service awards

Interviews and assessments to take place as soon as possible and we reserve the right to close the application process early if we receive a large amount of applicants.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we’ll do all we can.

Extra information

Status

Open

Education Level

Secondary School

Location

Oldham

Type of Contract

Part-time jobs

Published at

04-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English