Ticketing Systems Coordinator in Stoke-On-Trent

Job description

Stoke City Football Club of the English Football League is looking for a Ticketing Systems Coordinator to support its Ticketing Operations at the bet365 Stadium.

Reporting to the Ticket Operations Manager you will be responsible for the accurate and timely setup of all ticketed events and season cards in addition to coordinating the fulfilment of the Club’s City 7s and B2B schemes.

The ideal candidate will also provide additional support to the wider business as required, including administrative tasks, data requests and reporting.

Main Responsibilities

• Accurately setting up and configuring all ticketed events and products in the Club’s ticketing systems to ensure a seamless and first-class customer experience.
• Providing administrative support, overseeing the processing and fulfilment of the City 7s scheme and ensuring timely ticket delivery ahead of fixtures.
• Ensuring the ticketing website (tickets.stokecityfc.com) is kept up to date, accurate and relevant.
• Improving user experience (UX) and online conversions by proactively identifying and resolving barriers during purchase.
• Liaising with other departments within the Club to support the setup and delivery of all ticketing requirements.

Key Skills, Experience and Qualifications

• Proficient IT skills.
• Strong organisational skills and effective time management.
• Skilled in multitasking and effectively prioritising tasks.
• Excellent customer service and communication skills.
• Ability to work independently as well as collaboratively within a team.
• Experience in performing administrative tasks.

The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events at the bet365 Stadium.

This position will be offered on a full time permanent basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Closing date for applications is Sunday 17th August 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at

www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.

Extra information

Status

Open

Education Level

Secondary School

Location

Stoke-On-Trent

Type of Contract

Part-time jobs

Published at

04-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English