Visitor Experience Assistant in Birmingham

Job description

Join a vibrant cultural organisation as a Visitor Experience Assistant this summer in the heart of Birmingham.

The Role

As a Visitor Experience Assistant, you’ll play a key part in delivering an exceptional visitor experience at one of the UK’s most iconic museums and art galleries. This temporary summer role is perfect for someone with a warm, proactive attitude and a passion for the arts.

Key responsibilities include:

• Proactively welcoming and engaging with visitors to ensure a positive and memorable experience
• Professionally responding to enquiries and feedback, escalating when necessary
• Supporting retail, food & beverage, and ticketing services to drive financial KPIs
• Assisting with school group visits, ensuring a smooth and enjoyable journey
• Staying informed about exhibitions and site updates to assist with visitor queries
• Following emergency procedures to ensure visitor and colleague safety

Starting date: 4th August 2025 (compulsory induction day)

You will need to be able to commit to weekdays and weekend full-day shifts from 9:15 to 17:30 on 4th and 5th August; 9th -12th August; 16th -19th August; 23rd-26th August; 30th -31st August 2025.

How You’ll Dazzle Us

You’re confident, friendly, and love connecting with people from all walks of life. You take pride in your ability to stay calm under pressure, adapt quickly, and communicate clearly.

We’d love to see:

• Excellent communication skills with a natural flair for engaging diverse audiences
• A genuine interest in contemporary art and cultural experiences
• Great attention to detail and strong organisational skills
• The ability to thrive both independently and in a team
• Basic IT skills for handling simple admin tasks
• Previous experience in a gallery or arts setting is a bonus, but not essential

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Part-time jobs

Published at

04-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English