IT Help Desk Support in Solihull

Job description

We’re proud to be partnering with an internationally renowned, family owned powerhouse operating across the automotive, property, and finance sectors. This organisation has an exciting opportunity for an IT Helpdesk Support professional to join their established team.

Reporting to the Helpdesk Supervisor, you’ll provide first line technical support to their UK wide dealer network, ensuring a high standard of service delivery.

Key Responsibilities:

• Provide general IT support, responding to hardware and software queries in a timely and professional manner.
• Deliver technical assistance to end users, including support with computers, mobile devices, and data dongles.
• Offer first line support for desktop and laptop users across the business.
• Troubleshoot issues with printers, copiers, and scanners.
• Carry out daily IT maintenance tasks and support activities.

What You'll Bring:

• Strong communication skills with the ability to explain technical issues to non-technical users.
• Solid analytical and problem solving skills.
• A proactive, collaborative approach and the ability to work effectively within a small team.
• Flexibility and adaptability when handling changing priorities.
• High attention to detail and a commitment to delivering quality service.

Extra information

Status

Closed

Education Level

Secondary School

Location

Solihull

Type of Contract

Part-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English