Head of Operations in Oxfordshire

Job description

This role is a very broad role and will lead warehousing, logistics, purchasing, planning and customer Service functions across UK, Ireland, France, Benelux, and Nordic countries on behalf of this large and continuously expanding supplier of state of the art medical supplies and equipment.

This role is critical to ensuring the seamless delivery of high-quality products to the NHS, clinics, patients, and distribution partners.

Location: Oxfordshire (hybrid 3 days onsite per week)

Salary: 75 – 90k + car allowance + bonus + bens

The role requires an operationally strong, people focussed, empowering, customer-focused, and experienced individual in supply chain, management within a manufacturing or healthcare-related industry and will have experience of leading people and operations across Europe.

The role has the following responsibilities:

Warehousing & Inventory Management

• Oversee warehouse operations, ensuring efficient storage, inventory accuracy, and order fulfilment.
• Lead multi-site warehousing operations, ensuring optimal stock handling, layout, space utilization, and operational flow.
• Perform a needs assessment to identify inefficiencies in inventory accuracy, routing, or demand forecasting.
• Leverage data analytics and AI tools to forecast trends, reduce errors, and enable predictive decision-making.

Logistics & Distribution

• Manage domestic and international logistics, including shipping, customs, and freight partnerships across multi-modal transportation (road, air, sea, courier).
• Manage the relationship with third-party logistics (3PL) and carrier management organisations, including contract negotiation, SLA governance, and performance monitoring.

Purchasing & Supplier Management

• Develop strong supplier relationships and negotiate favourable terms, pricing, and lead times.
• Lead inventory planning, lead time management, and cost control in a dynamic supply chain.

Customer Service

• Oversee customer service operations to ensure a high standard of responsiveness, professionalism, and first contact problem resolution.
• Implement systems and training that improve customer experience and order, tracking and returns accuracy.
• Provide insight and guidance into customer service automation enabling the reduction of low-level non-complex cases allowing customer service to focus and resolve more high level complex issues.

There is ample opportunity for growth and progression in the organisation for an individual who wants to be part of a small, high performing, close knit team.

Extra information

Status

Open

Education Level

Secondary School

Location

Oxfordshire

Type of Contract

Part-time jobs

Published at

11-08-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English