Head of Operations in City of London

Job description

About Hetherley

Hetherley is a UK-based hotel investment and asset management company focused on unlocking long-term value across the hospitality sector. With a growing portfolio of both branded and independent hotels, we are building a next-generation hotel management platform to serve both our owned/invested assets and third-party owners.

Role Overview

Hetherley is seeking an experienced and commercially-minded Head of Operations to oversee the performance of our managed hotel portfolio. This is a hands-on leadership role suited to someone with deep operational expertise, strong financial control skills and a desire to work more closely within hotel ownership and investment.

You will:

• Support hotel GMs in delivering on budgets, business plans, and guest satisfaction
• Drive commercial and operational performance across the portfolio
• Oversee financial controls and reporting at each property
• Help grow Hetherley’s hotel management platform by securing new third-party contracts

This role is ideal for a senior operator looking to take a step toward the investment and ownership side of hospitality.

What You’ll Do

Operational & Commercial Delivery

• Lead operational performance across Hetherley-managed hotels (branded and independent)
• Support General Managers in achieving revenue, profit, and guest experience targets
• Implement and optimise commercial strategies: sales, revenue, marketing, and distribution
• Act as a key support partner and escalation point for hotel leadership teams

Financial Oversight & Control

• Ensure strong financial governance across properties: budgeting, forecasting, cash handling, payroll, and procurement
• Oversee monthly P&L reviews, capital planning, and cost control initiatives
• Collaborate with finance teams to drive accurate reporting and improve margins
• Contribute to board-level financial updates and investment reviews

Strategic Growth & Development

• Align hotel operations with Hetherley’s investment and asset management goals
• Assist with rebranding, repositioning, or transitioning assets where needed
• Support business planning for new acquisitions and developments

Platform Expansion

• Play a key role in growing Hetherley’s third-party hotel management platform
• Identify and convert new hotel management opportunities across the UK
• Represent Hetherley with other hotel owners, investors, brands and other stakeholders

What We’re Looking For

Experience

• 10+ years in hotel operations, including as a Cluster GM, Regional Ops Director, or equivalent senior role
• Demonstrated success with both branded hotel systems (e.g., Hilton, Marriott, IHG) and independent operations
• Strong financial acumen with hands-on experience managing hotel budgets, cost controls, and accounting standards
• Familiarity with owner, bank and investor relations is highly desirable

Mindset

• Entrepreneurial and driven, with a desire to help drive further expansion
• Commercially savvy and able to operate strategically and tactically
• Strong communicator who earns trust from GMs, owners, and partners

Education

• Degree-level education in hospitality, business, or finance is desirable but not essential
• Proven leadership and financial control experience will take precedence

Other Requirements

• UK-based with flexibility to travel regularly across the portfolio
• Proficient in hotel tech systems (PMS, POS, accounting, reporting)

Why Join Hetherley?

• Step closer to hotel investment and ownership
• Influence the future of a growing UK hotel management platform
• Share in the benefits of building a successful business
• Work directly with experienced investors and operators
• Competitive salary + performance-linked bonus

Ready to lead hotel operations at the ownership level?

Apply now or message us directly at recruitment@hetherley.com for a confidential conversation.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

11-08-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English