Head of D2C Operations (Logistics) in City of London

Job description

Head of Operations (Logistics) – D2C Luxury Goods

Hybrid – 2–3 days/week in London

Fluent French required

TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey.

Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base.

As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality.

Key Responsibilities:

• Lead and streamline global supply chain, logistics, and aftersales operations
• Build scalable systems for product, sample, order, and delivery management
• Oversee key vendor relationships across freight, warehousing, and production
• Champion data-led decision-making and collaborate on tech process automation
• Manage budgeting, compliance, performance monitoring, and team development
• Support international expansion while protecting cost and service standards

Requirements:

• Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce
• Strong supply chain, logistics, and customer experience background
• Fluent in French and English, with excellent cross-cultural communication skills
• Strategic thinker who can roll up their sleeves in a scale-up environment
• Experience building scalable, efficient global operations
• Comfortable in a hybrid setting (2–3 days per week in central London HQ)

This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

01-09-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English