Service Designer in London Area

Job description

Service Design-focussed consultancy with a great name in the market and a growing team!

> Mid-weight Service Designer, £45-55k

> They don’t mandate the number of days in the (London) office you need to be in, but would generally expect around 2-3 days per week.

> Sponsorship or fully remote working is not available.

THE CLIENT

This is an exciting opportunity to join a well-established studio known for designing impactful services and driving meaningful change across public and private sector organisations — from transport and health to finance and government.

There’s currently a mix of other Service Design Mid-weights and Seniors, who all report to the Design Director. Currently 5-strong but aiming to get to double figures (including contractors) by next year.

This is an opportunity to learn from more experienced designers and grow your Service Design profile through a range of projects you’ll be supporting on.

THE ROLE

As a mid-weight Service Designer, you’ll contribute to end-to-end design projects – from research and discovery to concept development and delivery. You’ll work closely with the wider team to co-create better service experiences for users and organisations.

Your responsibilities will include:

• Planning and conducting user research
• Mapping customer journeys and identifying opportunity areas
• Designing and iterating service concepts
• Facilitating workshops and co-design sessions
• Producing service blueprints, design artefacts, and strategic insights

THE CANDIDATE

• Previous experience as a Service Designer (at least 2 years, roughly)
• Proficiency with service design methods and tools (e.g. Journey mapping, service blueprints)
• Strong communicator and happy to work in agency-environment (bonus points if you have done before)
• Comfortable working with stakeholders, running workshops, and presenting work
• Experience working in complex domains (e.g. Public sector, finance, healthcare, mobility)
• You have a portfolio which shows your service design process and deliverables.

If this sounds like you then please apply with your CV & PORTFOLIO asap to stand the best chance of getting an interview!

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

11-08-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English