Disputes Case Handler in Liverpool

Job description

The Firm

JB Leitch

is an established Legal 500 commercial law firm that enjoys a unique position and national reach in the marketplace. Specialising in legal services for the property management sector, our excellence is recognised nationally, and we act for corporate clients across England and Wales.

Our firm now benefits from the largest team of property management legal specialists in the country. We are Investors in People accredited and have won awards for our commitment to Apprenticeships. We believe in sharing our expertise and knowledge both internally and with our clients, and our CPD accreditation and certification means we can offer free CPD accredited learning.

As a proud Liverpool based firm, we sponsor National Museums Liverpool who exist to allow you, and future generations, to learn from and enjoy a varied collection of venues. Liverpool has one of the largest collections of museums and galleries in the UK. We have also supported Circus Starr for several years. Understanding that attending mainstream events can be difficult for children with additional needs, Circus Starr provide inclusive, exciting, non-judgemental, fun for children.

What’s in it for you

At JB Leitch you will enjoy a competitive benefits package that includes:

• Hybrid working to encourage a healthy work life balance
• Enhanced Parental Pay including maternity, paternity and shared parental pay
• Medical Cash Plan to help with those pesky dental or optical bills and much more
• Enhanced annual leave but you can always buy more if you want to
• Discounts available for everyday living such as shopping, gym, cinema, restaurants and more
• Car maintenance schemes because MOT and services can be expensive
• Season ticket loans and car parking options available
• Plenty of company paid social events for you to choose from
• Free fruit and sweet treats with as much Nespresso coffee as you want
• Support when you need it through our EAP, mental health first aiders, financial wellbeing partners and more
• Competitive pension scheme to support you later in life
• Life Assurance at 3x your annual salary for peace of mind should the worst happen

The Role

To bring our clients cases to a successful resolution. Represent our clients professionally, achieving the desired outcome, which is to recover monies owed to our clients timely and accurately.

This role sits within a wider Collections department that manages the recovery of funds owed under contract, specifically within property leasehold.

The role will involve communicating with debtors over the phone and in writing. To succeed in this role, you will need:

• Resilience, patience, empathy, and a calm and professional manner
• Experience in navigating challenging conversations would be helpful
• You’ll need experience in writing professional emails, letters and managing calls
• If you’ve worked with a case management system previously that would be preferred but proficiency in using Microsoft applications is all you would need
• An understanding of lease agreements is advantageous
• We are a law firm, so accuracy and professionalism are required

Core hours are between 08:00am and 6:00pm with phonelines operating between 09:00am and 5:00pm.

Full time 37 hours per week and part time options available

Salary is competitive

Extra information

Status

Open

Education Level

Secondary School

Location

Liverpool

Type of Contract

Part-time jobs

Published at

13-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English