Product Researcher in London Area

Job description

Product Researcher

The Department – Product

Are you a curious, action-oriented problem solver who loves getting stuck into discovery, prototyping, and user engagement? We're looking for a Product Researcher to join our growing team—someone who thrives on working across the product lifecycle, from exploring ideas to shaping features and championing adoption.

This role is deliberately cross-functional, sitting at the intersection of product strategy, research, design, and delivery. You’ll combine a passion for understanding user needs and market opportunities with hands-on prototyping and creative product engagement. Whether you’re validating an idea, running a workshop, or crafting internal product content—your mission is to help the Product team build things that matter.

Duties and Responsibilities

Product Research and Discovery

• Conduct user research to uncover needs, pain points, and behaviours—via interviews, workshops, shadowing, surveys, and feedback forums.
• Carry out competitor and market research to understand trends, benchmarks, and opportunities for differentiation.
• Translate insights into clear user problems, jobs-to-be-done, or feature opportunities to guide product direction.
• Help shape and maintain user research repositories and insight libraries to support continuous discovery.

Prototyping and Experimentation

• Support the development of prototypes—from sketches and mockups to clickable journeys and lightweight MVPs.
• Pair with product managers and engineers to design and iterate on early-stage concepts rapidly.
• Help plan and run usability tests and pilot phases to validate desirability, usability, and fit.
• Gather and synthesise feedback to inform product decisions and iteration paths.

Product Engagement and Support

• Act as an advocate for the Product function—building visibility through demos, events, forums, and communications.
• Help co-ordinate early access programmes, user communities, and feedback cycles.
• Develop engaging internal content such as guides, FAQs, release communications, and training material.
• Support live products by capturing insights, triaging feedback, and identifying opportunities for enhancement or optimisation.

Skills/Experience

Professional Experience

• 3+ years of experience in a product, UX, research, or innovation-related role.
• Demonstrated ability to lead or support user research and translate insights into action.
• Hands-on experience working on digital product development, ideally in agile or cross-functional teams.
• Exposure to low-code or rapid prototyping tools (e.g., Figma, Power Platform, or similar) is a plus.
• Experience engaging stakeholders and running events, user sessions, or workshops is highly valued.

Research and Prototyping Skills

• Comfortable designing and conducting research with a range of methods (qualitative and quantitative).
• Able to work with ambiguity and shape ideas into testable hypotheses or product concepts.
• Experience testing prototypes and gathering actionable feedback to drive iteration.

Communication and Product Marketing

• Excellent written and verbal communication skills—able to convey product vision, updates, and insights clearly and engagingly.
• Experience producing user-facing documentation, visuals, or internal product marketing materials.
• Confident presenting to users and stakeholders across different levels and roles.

Personal Attributes

Proactive and entrepreneurial: You’re hands-on, always looking for ways to contribute, and unafraid to take the lead.

User-obsessed: You care deeply about understanding and solving real user problems.

Creative and curious: You love exploring new ideas, methods, and tools to test and learn.

Collaborative: You thrive in a multidisciplinary environment and are comfortable switching hats.

Outcome-focused: You care about impact and know how to balance rigour with pace.

About The Client

Our client is an independent, international professional services business with law at its heart, employing over 1450 people with over 650 lawyers.

The Client is based in London, Oxford, Cambridge, Singapore and Hong Kong (through its association with

Karas So LLP

). The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. Its work is cross-border, multi-jurisdictional and complex, spanning seven core practice areas:

Corporate

;

Dispute Resolution

;

Employment

;

Impact

;

Innovation

;

Private

; and

Real Estate

.

The client includes consultancy businesses

MDR Discover

,

MDRi (in Hong Kong),

MDR Mayfair

(in London, Singapore and Dubai),

MDR ONE

and

MDRx

. The Group also includes

MDR Lab

, which invests in the most promising early stage legal tech companies as well as the company Academy, its in-house place of learning and platform for thought leadership.

Earlier this year, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

13-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English