HR Caseworker (EO Grade) in City of London

Job description

Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.

Location: Hybrid – Whitehall, Inner London

Contract Length: Until 31 March 2026

IR35 Status: In Scope

Clearance Required: Active SC Clearance

Start Date: ASAP

Key Responsibilities:

• Manage individual cases efficiently and with empathy, in line with government policies and procedures.
• Analyse complex information from multiple sources to make well-justified decisions.
• Ensure decisions are clearly documented and aligned with relevant policies.
• Handle sensitive information with a high level of confidentiality and professionalism.
• Meet daily case handling targets while maintaining quality and accuracy.
• Liaise with internal and external stakeholders to support effective resolution of cases.
• Work within a high-paced, operationally sensitive environment.
• Maintain compliance with data protection regulations at all times.

Essential Criteria:

• Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
• Strong IT skills:
• MS 365
• Caseworker experience/Admin experience in case working roles.
• Attention to detail
• Public sector experience, such as Home Office, DWP, possibly HMRC where casework is done.
• A natural professional curiosity

Working Arrangement:

• Hybrid role based in Whitehall, London.
• Initial 7-10-day induction required onsite.
• Office attendance 1–3 days per week (minimum), subject to business needs.
• Candidates must be local to London — no travel expenses provided.

Interview Process:

• One stage interview via MS Teams.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

14-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English