Head of Customer Success (HR-Tech) in City of London

Job description

Are you a commercially astute relationship-builder who can also design the playbook for future success?

We’re partnering with a high-growth HR-tech organisation that works with senior L&D, HR, and Wellness leaders across multiple sectors. Their mission is to deliver solutions that transform how organisations support and develop their people.

As Head of Customer Success, you won’t just oversee key accounts, you’ll shape how customer success is delivered across the business. From enhancing systems and processes to embedding best practice, you’ll be helping to develop a world-class customer success function.

You will:

• Build deep, strategic relationships with senior stakeholders (L&D, HR, Wellness).
• Design and implement scalable customer success systems, processes, and best practice.
• Drive adoption, engagement, and measurable impact across the customer lifecycle.
• Act as the client’s voice internally, collaborating with product, content, and delivery teams.
• Spot and shape opportunities for growth, renewal, and expansion (without direct sales targets).

You’ll bring:

• Proven success in senior-level customer success, account management, or client engagement roles from an HR-related Tech SAAS background.
• Experience in developing and embedding systems, processes, and operational best practice.
• Strong commercial acumen and the ability to link client needs with business opportunities.
• Exceptional relationship-building and influencing skills with C-suite and senior leaders.
• Experience in HR tech, L&D solutions, or people-focused platforms is advantageous.

If you’re ready to combine strategic client engagement with building the systems and processes for future success, in a high-growth, purpose-driven HR-tech company, we’d love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

16-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English