Customer Service Specialist in Cardiff

Job description

We’re seeking a detail-oriented, customer-focused individual to join our operations team for 12 month FTC. This role combines customer service, incident logging, and administrative support to keep day-to-day processes running smoothly.

Key Responsibilities:

• Handle customer enquiries and complaints with professionalism and empathy
• Communicate clearly with colleagues, managers, and external partners
• Maintain accurate records in line with Data Protection requirements
• Log and report equipment breakdowns, incidents, and accidents promptly
• Meet tight deadlines while staying calm and focused

What We’re Looking For:

• Strong attention to detail, even under pressure
• Excellent customer service and complaint-handling skills
• Confident written and verbal communication with a diverse audience
• Ability to adapt quickly and work well as part of a team

Additional Information

Some positions may involve manual handling tasks. Where required, these will be adapted to suit individual physical capabilities. We welcome applicants from all backgrounds and are committed to providing equal opportunities at every stage of employment.

Extra information

Status

Open

Education Level

Secondary School

Location

Cardiff

Type of Contract

Part-time jobs

Published at

16-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English