Service Designer in Newcastle Upon Tyne

Job description

Job Title: Service Designer (Contract) – GDS Experience Essential

Location: Hybrid - 2 days per week Newcastle

Contract Length: Initial 12 months

Day Rate: £550pd inside IR35

We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards.

Key Responsibilities:

• Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements
• Facilitate workshops and co-design sessions with stakeholders and users
• Collaborate closely with user researchers, designers, developers, and product managers
• Create service blueprints, journey maps, and other artefacts to communicate design decisions
• Ensure services meet GDS standards and support service assessments
• Proven experience as a Service Designer on digital transformation projects
• Deep understanding of GDS principles and service design standards
• Experience working across complex service ecosystems and organisational boundaries
• Strong facilitation, communication, and stakeholder engagement skills
• Previous experience on public sector or central government projects
• Familiarity with agile delivery environments
• Knowledge of accessibility and inclusive design principles

Please apply for more information

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle Upon Tyne

Type of Contract

Part-time jobs

Published at

19-08-2025

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English