Head of Motor Operations in Cardiff

Job description

Head of Motor Operations – 12 month FTC . Financial Services ( Cardiff )

A leading UK financial services provider is seeking an experienced Head of Motor Operations to take strategic ownership of its Motor Pay-outs, Underwriting, and Telephony teams. This is a senior leadership role where you’ll drive operational performance, deliver exceptional customer outcomes, and ensure compliance with all regulatory and business standards.

The Role

As Head of Motor Operations, you will:

• Lead and inspire multi-site teams to deliver operational excellence across Motor Pay-outs, Underwriting, and Telephony.
• Monitor and manage key operational metrics, using insights to support performance improvement and business planning.
• Oversee workforce planning, leadership development, and succession strategies.
• Shape customer journeys that deliver exceptional experiences and meet FCA regulatory requirements.
• Embed training, competency, and performance frameworks that support both quality and efficiency.
• Lead process optimisation and technology enhancements to drive continuous improvement.
• Build and mentor a high-performing leadership team with a focus on inclusion and collaboration.
• Partner with Risk and Compliance to ensure strong governance and regulatory adherence.
• Play a key role in strategic business initiatives, aligning operations with wider organisational goals.

About You

We’re looking for someone with:

• Senior leadership experience in multi-site operations, ideally within motor finance or consumer lending.
• Strong knowledge of pay-outs, underwriting, and customer contact operations.
• In-depth understanding of FCA requirements relevant to lending and customer operations.
• Proven success in leading operational change and delivering efficiency gains.
• Experience implementing quality assurance, training, and performance frameworks.
• Excellent stakeholder engagement and influencing skills at all levels.
• Commercial acumen with strong data interpretation and decision-making ability.
• A passion for developing people and building inclusive, high-performing teams.

Why Apply?

This is a rare opportunity to lead a pivotal function within a respected and forward-thinking financial services business. You’ll have the platform to influence strategy, improve customer experience, and deliver measurable results across multiple operational areas.

Extra information

Status

Open

Education Level

Secondary School

Location

Cardiff

Type of Contract

Part-time jobs

Published at

19-08-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English