Contact Centre Team Leader in Brighton

Job description

Team Leader – Customer Support

Location: Brighton, Hybrid

Employment type: [Full-time / Permanent]

Salary: £30k-£35k + Bonus & Benefits

Lead a high-performing team where accuracy, speed, and service quality are the top priorities.

We’re looking for an experienced Team Leader to take ownership of clients Quality Assurance operations — ensuring performance meets high standards across speed, accuracy, quality, and productivity.

You’ll oversee a process with multiple moving parts — from seller behaviours to strict verification protocols — and play a vital role in keeping things running smoothly. This is a role for someone who thrives on problem-solving, clear communication, and data-driven decision-making.

What you’ll do

• Lead the team: Guide, coach, and support your team to achieve and exceed performance goals.
• Own the metrics: Monitor and analyse KPIs in real-time, identifying trends and driving improvements.
• Communicate with impact: Keep senior stakeholders informed with clear, timely updates.
• Problem-solve: Resolve operational challenges quickly using critical thinking and analysis.

What we’re looking for

• Proven team leader or supervisory experience.
• Background in a contact centre or high-volume operational environment.
• Experience using ticketing systems (e.g., Zendesk).
• Excellent written and verbal communication skills.
• Strong time management and ability to work under pressure.

Bonus points if you have

• Quality Assurance Experience
• A track record of improving operational processes.
• The ability to explain complex information clearly and simply.

Why join?

You’ll be stepping into a role that directly impacts the post-sale experience for our customers and partners. This is your chance to lead a critical operation, develop your leadership skills, and make a measurable difference every day.

Extra information

Status

Open

Education Level

Secondary School

Location

Brighton

Type of Contract

Part-time jobs

Published at

21-08-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English