Resident Services Assistant in Leeds

Job description

A vibrant residential community where over 320 households live, connect, and enjoy a well-managed welcoming environment. More than just a place to live, this community is supported by attentive service, thoughtfully designed spaces, and a team who truly care about the resident experience.

Our client is looking for a Resident Services Assistant to join the onsite team and deliver exceptional service to a large, diverse resident community. This hands-on visible role acts as the friendly first point of contact while supporting smooth daily operations.

You will manage resident enquiries, coordinate maintenance requests, support events, and help maintain a safe welcoming environment. No 2 days are the same, and you will play a key role in fostering a positive atmosphere that residents appreciate.

Join a forward-thinking ambitious residential operator committed to outstanding service and thriving communities. This is a great opportunity to grow your career in residential property services with an established growing team.

Responsibilities:

• Assist with the delivery of day-to-day resident services across a large residential building
• Act as the first point of contact for resident enquiries ensuring prompt and professional responses
• Support the coordination of maintenance and repair requests to keep the building running smoothly
• Help maintain health and safety standards through regular inspections and reporting
• Support community engagement through assisting with resident events and communications
• Work closely with onsite teams and external contractors to enhance the resident experience

Your Requirements:

• Previous experience in a customer-facing role within BTR, PBSA or Hotel
• Strong communication and interpersonal skills with a friendly and approachable manner
• Excellent organisational skills with the ability to multitask and prioritise in a fast-paced environment
• Basic knowledge of health and safety compliance and property operations
• Ability to work well as part of a team and support others when needed
• Comfortable using property management or customer service software systems
• A proactive and positive attitude with a genuine passion for delivering great service

Please call me on 074 7821 7743 or visit me on LinkedIn (Johan Keutcha) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.

Extra information

Status

Open

Education Level

Secondary School

Location

Leeds

Type of Contract

Part-time jobs

Published at

21-08-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English