Operations Administrator in City of London

Job description

Customer Service Operations Supervisor -

Global Luxury Fine Jewellery House - London

12 month Fixed Term Contract

About:

To efficiently and effectively manage Customer Service Operations activities related to the servicing of luxury brand products by ensuring:

• Repairs are received, collected, transferred from/to the right locations on a daily basis
• Flows in SAP are managed accordingly
• Rotate within the Operations department of the service centre (operations hands-on activities, spare parts management, post room)

Responsibilities:

• Operations - to include management of all watches and fine jewellery repairs, to all locations. Push the repair through the flow in SAP accordingly.
• Checking of Export documents (i.e. Created Transfer sheet shows all listed items correctly, created CS Shipping Invoice shows HS codes are present etc)
• Post Room general activities, record tracking details accurately to ensure security procedures are followed.
• Creation of shipping labels (using SAP system, MyDHL, Temis City Service – training provided)
• Processing Repair flows inbound & outbound via SAP & their relevant repair flows
• Supply and Matching, manage the reception of the spare parts
• Support to replenish kit boxes (place order & fill boxes with consumable parts)

Qualities:

• Reliable, efficient & organized with good time management, ‘Can-do’ positive approach
• Work efficiently in fast paced environment, great team spirit, client focused mentality
• Able to work independently & take personal ownership under pressure & to deadlines
• Able to handle multiple flows with various complexities, able to solve issues independently
• Computer Literate, SAP experience a benefit, Excel, Outlook, MS office, Teams
• Confident with systems, excellent attention to detail & problem solving
• Customer service / Logistics / Administrative / Operations / Warehouse / Post Room / Supply & Matching related experience, desired.

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Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

01-09-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English