Lead User Researcher in United Kingdom

Job description

Lead User Researcher – UK Wide (Excluding London)

Up to £95,000 – Permanent

We’re looking for a Lead User Researcher to join a high-impact, public sector-focused team. This is a senior, hands-on role where you’ll drive research strategy, mentor other researchers, and ensure user insights directly shape critical government and healthcare services.

If you come from a consulting background, are SC-cleared, and thrive in fast-paced, high-responsibility environments, this role gives you the chance to make a real impact.

What you’ll be doing

• Lead and manage complex user research programmes across multiple public sector projects
• Translate user insights into actionable guidance for design and delivery teams
• Mentor and coach junior researchers, shaping capability across the practice
• Influence stakeholders at all levels, ensuring evidence-based decisions guide service design
• Drive best practice in user research, advocating for inclusive, accessible, and ethical design
• Work across delivery phases: discovery, alpha, beta, and live, ensuring research has real-world impact

Experience required

• Strong consulting experience delivering user research in public sector, government, or healthcare
• Proven ability to lead research teams and deliver actionable insights at scale
• Deep understanding of user-centred design principles and research methodologies
• SC clearance (or eligible to obtain)
• Excellent communication and stakeholder management skills

Nice to have

• Knowledge of UK Government Service Standard and GDS practices
• Experience in service design or digital transformation consulting
• Active involvement in design/research communities (mentoring, speaking, thought leadership)

Why this is different

• Work on high-impact public services that affect millions
• Shape the future of user research capability and practice in the public sector
• Lead a team of talented researchers in a collaborative, mission-driven environment
• Flexible UK-wide working (except London) with supportive benefits
• Opportunity to make your mark on government and healthcare services across the country

We’re looking for leaders who combine consulting experience, public sector knowledge, and hands-on research capability to deliver measurable impact.

To explore this opportunity, get in touch directly.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Part-time jobs

Published at

01-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English