Legal Client Services Supervisor in St Albans

Job description

Legal Client Service Supervisor

£35,000 | St Albans, Hertfordshire | Permanent

My client are seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This is a pivotal position where you will provide guidance, training, and support to a team of New Business Assistants, ensuring the smooth and efficient onboarding of clients across both property and private client matters.

You will be the go-to person for queries, performance monitoring, and compliance oversight, as well as working closely with senior management to develop and refine processes that enhance client service and operational efficiency.

Key Responsibilities:

• Lead, mentor, and support a team of New Business Assistants, ensuring workloads are managed effectively and service levels are met.
• Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
• Handle complex client queries and provide solutions promptly and professionally.
• Monitor team performance, provide feedback, and contribute to training and development.
• Ensure compliance with firm policies, audit measures, and regulatory requirements.
• Assist with process improvement projects to enhance team productivity and client satisfaction.
• Step in to cover aspects of the Head of Operations role when required.

About You:

• Proven experience in a supervisory or managerial role, ideally within legal, professional services, or a highly regulated environment.
• Strong administrative skills with excellent attention to detail and time management.
• Confident communicator with the ability to engage with clients and colleagues at all levels.
• Experience with compliance procedures and client onboarding processes.
• Proficient with IT systems, ideally including practice management software.
• A proactive, solution-focused mindset with a commitment to delivering exceptional client service.

Package:

• £35,000
• St Albans, Hertfordshire
• Monday – Friday, 9am – 5pm
• Excellent benefits

Extra information

Status

Open

Education Level

Secondary School

Location

St Albans

Type of Contract

Part-time jobs

Published at

22-08-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English