CX Designer in Watford

Job description

Salt have partnered with a multinational leading entertainment provider to find them a CX Designer to help solidify their customer-first ambitions.

Working within the CX team and reporting to the Head of Customer Experience, you'll be designing omnichannel experiences to suit customer needs, expectations and behaviours.

You'll be accountable for the creation and maintenance of the end-to-end customer journey mapping across all channels and products, creating visual maps that bring the experience to live and get stakeholder buy-in.

You'll facilitate cross-functional workshops, leveraging data & expertise to design new experiences, utilising "As Is - To Be" methodology. You'll work closely alongside Business Analysts and User Researchers to demonstrate the needs of users to stakeholders and get them on board to facilitate change.

Requirements:

• 3+ years' experience in Customer Experience Design or similar role in FMCG/Retail/Telco/Agency environment.
• Experience in customer journey mapping, survey design, service blueprinting etc.
• Specific experience in customer journey mapping across both digital and retail (physical) channels.
• Experience in facilitating workshops and engaging with stakeholders to get company-wide buy-in.
• Proficiency in mapping tools like Figma, Adobe XD etc.
• Data-led, with the ability to utilise qual and quant metrics and indicators to measure experience.

This is a full-time, hybrid role requiring 3 days per week onsite at the company's modern HQ in Watford. The company offer a bonus scheme, matched pension insurance up to 8.5%, 26 days annual leave + 2 life days (and bank holidays), private medical and much more.

Interested?

Apply today!

Extra information

Status

Open

Education Level

Secondary School

Location

Watford

Type of Contract

Part-time jobs

Published at

05-09-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English