Shared Services Helpdesk Administrator( 3 month FTC) in London Area

Job description

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer?

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

We currently have an exciting opportunity for an Apprenticeship Retail Coach to support our team, covering the Kent / London area. Part of this role will include ensuring that our team is trained to give customers the service and quality they deserve. We are always looking for talented and ambitious people who want to make a real difference, develop themselves, and who enjoy working in a great team. Your main aim will be to manage quality standards and compliance within the Superdrug & Savers Apprenticeship Programme.

Job Purpose

You will support on all aspects of the Shared Services function including telephone calls, dealing with emails and managing and updating multiple systems.

The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; with particular attention to queries expected to result from an ongoing deployment of a new Time and Attendance system. The Shared Service function is the point of call for all queries regarding Payroll Systems, Processes & Payslips.

Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business.

Key Responsibilities

· To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay and in particular regarding any queries on the new T/A system.

· To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.

· To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams working collaboratively with colleagues in the Shared Services and Payroll Team.

· To Always Maintain a high standard of customer service.

· To produce letters, references and contracts.

Key Stakeholders:

Internal

· Superdrug & Savers colleagues, IT, Store Ops, HR and Audit

Person Specification

· Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day

· Being able to deal with sensitive situations effectively whilst being empathetic and discreet.

· Ability to work under pressure and deliver high volume, high quality work to demanding deadlines;

· Excellent numeric, written and verbal communication skills;

· Excellent planning and organisational skills;

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-09-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English