Underwriting Operations Lead in City Of London

Job description

Underwriting Operations Lead, London

Company Summary
A global specialty insurance agency with exceptional expertise, a focus on complex products, and a distinctive operating model. Our innovative structure allows deployment of different forms of capital in full alignment for the benefit of clients and partners. We currently underwrite for close to 30 carriers alongside our Lloyd's Syndicate 1609-offering lead-line + syndicated capacity, custom service, and full claims-settlement authority across seven product lines in seven countries. We harness the heritage of Lloyd's and benefit from the market's global licenses and financial-strength ratings.

Job Spec
Looking for an Operations Lead for its International Agency to join the team of Underwriting (UW) Operations Leads, based in London. The position reports to the AVP for Underwriting Operations and will be responsible for running day-to-day UW operations, including management of onshore delivery operations.

Key Responsibilities
* Provide day-to-day management of all aspects of International UW Operations for the responsible product line(s)
* Overall ownership of delivery of Agency UW Operations for responible product line(s); ensuring timely and accurate services to our Syndicated Capital Management (SCM) partners
* Liasion/communiation with International UW Teams to deliver UW operational processing, provide updates on operational performance and address queries
* Coordinate with North America Agency Operations counterparts to ensure global continuity in governance, process, and communication as well as managing expectations and deliverables to SCM partners
* Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers
* Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking
* Be key middle-office point person between onshore underwriting teams and offshore teams. Act as the point of escalation for all UW offshore operations issues
* Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities
* Facilitate quarterly and annual planning with UW teams to determine future resourcing requirements
* Ensure operating procedures and guidleines are in place, followed and maintained
* Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality
* Participate in projects to improve/automate operations, acting as a subject-matter expert for the responsible product line

Skills, Experience and Education
* Two to three years processing operational activities within London market is required (e.g. Submissions, clearance, binding/booking, etc.), particularly offshore operations
* One to three years supervising underwriting operations for a Lloyd's syndicate; experience with professional liability and financial Lines of business and managing offshore operations is preferred
* Strong use of computer software, including all Microsoft Office products (Excel, Word, PPT, Outlook, etc) is required; knowledge/experience working with Xuber for Insurers; experience working with automation (e.g. Robotics/machine learning) is preferred
* Strong attention to detail when analysing data and wordings * Ability to communicate effectively with employees/customers, mitigate potential issues that arise and react quickly to any issues to mitigate impact
* Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity of operations
* Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new cultural norms/standards
* Ability to effectively manage offshore operations and drive maximum value out of the relationship
* Ability to work with all levels of employees and management
* Self-motivated individual capable of working to a deadline

Offers you
* True entrepreneurial culture
* Very competitive total rewards compensation package, reflecting growth of business

Celebrate diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.

Venquis is acting as an Employment Agency in relation to this vacancy.

Extra information

Status

Open

Education Level

Secondary School

Location

City Of London

Type of Contract

Part-time jobs

Published at

01-09-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English